Call Center Hardware Becoming Obsolete

It wasn't that long ago that owners of call centers only had one option -- buy or rent a large office, buy expensive telecommunication circuits, T1 lines, furniture and a coffee machine.  If the expense of the call center hardware wasn't enough to put you out of business, the lack of productivity would.  With the advent of the Internet and the advances in calling technology, all that has changed.  Auto phone dialers have always been around, and you can always pick up some predictive dialer software.  But times change, laws change, and your typical call center has to adapt.  That's why traditional call center hardware is becoming obsolete.  Today, you can accomplish more with less.  With virtual web based dialers you can now improve productivity two to three times overnight without the expense of any hardware (you'll still need a computer and a phone.)  No shocking bills from MaBell every month either.  When you log on, you are automatically connected with the most advanced calling platform available.  It does all the work for you.  And you'll never have to listen to an answering machine or greeting again.  While the outgoing message is still playing, you are already on to your next call, knowing that the system will automatically drop your message at the beep.  It's a beautiful thing!