Predictive Dialing Isn't That Predictable

The federal government has issued new regulations that puts additional pressure on those call centers that use predictive dialing technology.  In fact, some say the new rules could end predictive dialing as we know it.  In effect, the feds are saying that at least 97% of a call center's calls that are answered by a human, be connected to the live outbound caller within 2 seconds after the phone is answered.  Bottom line:  The feds don't like people being called, only to wait to have a live person get on the phone and explain what the call is about.  The rules are aimed at eliminating outbound calls that are abandoned, and dead air.  So, predictive dialing can never predict when the outbound caller will have a human in place to talk to the person who answers the phone on the receiving end.  

But all that is easily solved.  With virtual web based dialing, there is no waiting or dead air.  Each live outbound caller uses the system to dial out and then wait for a live answer which is immediately engaged in conversation.  If an answering machine picks up, the caller clicks a button and the dialer system will leave a message, while the caller is already onto the next call.  The caller is happy.  The "callee" is happy (most of the time!) and the feds are happy!  Does it get better than that?  For more information, click on the Virtual Web Based Dialer link above.

You can see the entire list of new outbound calling regulations here.